Our first chatbot in Portugal was implemented in the Facebook Messenger of Lisbon City Hall. Scroll down to know more about some of our solutions that have reached the market.
Challenge: Provide quicker answers to the citizens and automate some of the most repeated interactions. Reroute people to the correct channels for specific queries.
We started working with Lisbon City Hall in building the Knowledge Base using the history of interactions and the FAQ’s present on their website.
Since the Chatbot went live, we managed to help automate around 70% of the interactions.
When Visor.ai doesn’t know how to answer a question it scales it to a live agent. The live agent can then answer it using our secure web based platform. While answering the citizen, the live agent can then teach Visor how to answer that question the next time.
Do you want to implement a Chatbot in Facebook Messenger for customer support?
Challenge: Reward users who have a Moche paid plan with rewards in different clubs in Lisbon.
Description: We implemented a Chatbot in Moche’s Facebook Messenger. The user would start by referring its phone number, then a Webservice from Moche would give a validation regarding if that user had that paid plan or not. If yes, then the user was entitled to a different set of rewards. Our system made all the interactions automatic, managed to count exactly the number of interactions that occurred, the number of rewards given and a whole lot more data from users that Moche previously didn’t have.
Do you want to implement a Chatbot for Marketing in Facebook Messenger?