Are you still spending countless hours manually reviewing Call Center recordings to assess agent performance? It's time to step into the future with the AI Quality Assurance solution from Visor.ai. Powered by cutting-edge artificial intelligence, this innovative solution automates the entire call auditing process, enabling you to evaluate every single Call Center interaction based on your specific criteria — all with unparalleled efficiency.
With AI Quality Assurance, every call can be thoroughly analyzed, ensuring a comprehensive and unbiased performance evaluation of all agent interactions. It’s all done with precision and consistency. Say goodbye to manual evaluations and embrace an automated solution that empowers you to enhance Call Center performance and deliver superior customer experiences.
AI Quality Assurance
AI Quality Assurance is a groundbreaking tool for automating the Call Center audit process. Designed to be flexible and modular, it can be easily customized through an intuitive, user-friendly interface, requiring no technical expertise. At its core, this innovative tool leverages advanced Speech-to-Text (STT) models and cutting-edge Large Language Models (LLM) to ensure agent performance evaluations are conducted with exceptional accuracy.
In addition to conducting detailed agent performance evaluations, AI Quality Assurance can be customized to extract valuable business insights from each call, such as call summarization, topic classification, and even sentiment analysis. These insights offer a deeper understanding of the overall Call Center experience and can then be used to enhance Call Center performance and strengthen customer relationships.
The technology’s ability to process long audio files in minutes and handle large volumes of data streamlines the entire auditing process. With this solution, Call Center evaluators can quickly access agent performance evaluation for recent calls, significantly reducing the workload of manual evaluation. This allows evaluators to focus on higher-value tasks, ultimately boosting productivity and improving service quality.
Conclusion
AI Quality Assurance from Visor.ai is not just a tool — it’s a strategic asset for any Call Center operations. By automating agent performance evaluations and providing rich, actionable insights, it enables you to maintain consistent quality, optimize agent productivity, and elevate the overall customer experience. Move beyond manual audits and unlock the full potential of Visor.ai technology. To learn more about this feature and how it can enhance your business, contact our team.
João Granja
Senior Data Scientist
