A.L.I.C.E. (Atlantico Live Interactive Chat Experience) – Visor.ai’s solution at Banco Atlantico Europa – now has automatic translations and speaks English.
In 2019, Banco Atlantico Europa implemented a chatbot powered by Artificial Intelligence on the website and the MY ATLANTICO app. The goal was to get closer to customers. So, they offer a simple, convenient, and fast service, available 24 hours a day. The chatbot answers most questions related to managing users’ financial life.
The attractiveness of Portugal as a country to live or invest in by foreign citizens has increased exponentially over the last ten years. This growth has led many people to look for a support bank in Portugal, and the choice has often fallen on Banco Atlantico Europa.
Every day, potential foreign clients are contacted via chat and written in English. A.L.I.C.E understood the request or question but answered in Portuguese. This is no longer the case, and now it has the possibility to answer in English.
What once could keep customers away now has a solution that helps both the bank and users. Because it allows mutual understanding and better customer service.
A.L.I.C.E’s Latest Improvement
The latest upgrade on Atlantico Europa’s chatbot allowed A.L.I.C.E to speak another language. With the bank’s collaboration with Visor.ai and Unbabel, the bot knows that it isn’t interacting in Portuguese and answers in the language in which it was contacted. This facilitates communication and makes the bot multilingual.
According to Vasco Pedro, co-founder and CEO of Unbabel, “Today, customer satisfaction is at the top of the list for companies. Being able to serve customers immediately in their native language represents a great competitive advantage”.
Visor.ai’s solution thus offers the possibility of translating interactions into other languages quickly and intuitively. Through the API integration of the Unbabel translation tool, it becomes even more complete, allowing companies to improve their chat communications.
If you wish to have automated customer service with integrated translation, contact Visor.ai.
